We bill you monthly. Once payments stop coming through, we check why and trying to figure out what happened before sending anything.
We bill you monthly. Once payments stop coming through, we check why and trying to figure out what happened before sending anything.
Frequenty asked questions
The main tool for us to determine whether you are still alive is through regular monthly payments using a credit card.
Once the notary notifies your bank of your death, the bank will freeze all payments. Your next payment to us will not be completed and we will start the investigation into whether you’re alive or not. How do we do that?
There are few reasons why your payments might stop coming through:
- You are no longer alive and your bank stopped all payments from your account
- You canceled your credit card
- You have insufficient funds in your account
- Your credit card has expired
In case of 1-3, we start your status check. Learn more about how we do that.
In case of 4, we will not suspect you died, instead, we will notify you that the card has expired and we’ll ask about your next steps, regarding whether to continue or cancel your subscription.